FASCINATING DARJEELING-GANGTOK-KOLKATA 4N/5DAYS

Terms & Conditions

About Vehicle:

• We provide exclusive vehicles in our packages.
• Non a/c Indica/Wagon R/Alto for 1-3 Pax including child.
• Non a/c Sumo / Max for 4-8 pax including child.
• Scorpio/Xylo for 6 pax including child.
• Gangtok city tour is done only by Wagon R / Alto (4 people in a car).
• If guests are booked for luxury vehicle, Scorpio/Xylo will be provided as per availability.
• Only 06 heads are allowed in 01 Scorpio/Xylo including child. In case the number of heads traveling increases, then the guest will have to take another vehicle.
• Most of the hotels do not have parking place & vehicle cannot be parked in front of the gates for longer period hence guests should wait at the reception 5 minute before the departure to avoid the inconveniences.
• Due to vehicle-parking difficulty, most of the areas are restricted to entry of vehicle & specific time is allotted for entries. Kindly follow the time strictly as given to you.
• In No Parking Zones, the vehicle will get parked in an available parking area. In such a case, you will have to wait for the vehicle to come to your designated area. Please be patient as the driver will have to come through traffic. Please coordinate with the driver

About Transfers:

• Transfer from Bagdogra/NJP railway station will be provided from 06:00 hrs. To 16:00 hrs.
• All hill destinations are 3 to 5 hrs. drive from station or airport. So, we do not recommend traveling in inadequate day light.
• In unavoidable circumstances the guest may have to stay back at Siliguri at an additional cost.
• If there is any late arrival at NJP railway station, we suggest the guest, considering their safety that they should stay back at the station. Our representative will meet and arrange their transfers at 6:00 a.m.
• Keeping in mind the road condition of any hilly region, the guest should decide upon themselves (with their train and flight timings) as to when they should start the departure transfer. We suggest a buffer time of 2 hours at least.
• All transfers from Gangtok / Pelling / Darjeeling to onward destinations will be provided either in morning from 07:00 a.m. to 08:00 a.m. or in afternoon from 01:00 p.m. to 02:00 p.m.

In case the guest is opting for Scorpio/Xylo inform the guest to travel with minimum baggage of one piece per person. In case of excess baggage, the guest will have to opt for an extra vehicle for carrying the excess baggage. The cost for this will be borne by guest directly.

For Luxury Vehicles
Please note that this Luxury Vehicle (Scorpio / Xylo) will be provided to the guest for the complete tour. The vehicle changes every day/Sector wise & will be on contract as per the itinerary. This vehicle is not on disposal. Also while opting for Luxury Vehicle please informs the guest to travel light with minimum baggage of one piece per person. In case of excess baggage, the guest will have to opt for an extra vehicle for carrying the excess baggage. The cost for this will be directly paid by the guest on the spot. Maximum 06 Heads (Including adult & children) will be allowed in a Scorpio / Xylo. AC of this luxury vehicle will only operate in plain & not in hills.
As per Motor Vehicle Act capacity of a luxury vehicle is 06 pax including Adult or Child. Also while opting for luxury vehicle please travel light with minimum baggage of one piece per person. However, for comfortable & safe traveling it is advisable to fit in 04 to 05 adult in a luxury vehicle.

Check-in 14:00 hrs. / Check-out time is 12:00 hrs.

• The tourism infrastructure in Sikkim & Darjeeling is not very developed and one should not expect or compare it with the standards of plains & other developed destinations there is always scarcity of water and power in the region and so you would come across situation like water (hot) being supplied on time basis – morning & evening.
• Room Heater available with an extra cost Bourne by the guest directly (Except at Premium+, Premium & Luxury categories)
• Category of Rooms in the packages normally remains to base category of rooms.
• A valid photo ID proof for all guests staying at the hotel is mandatory.
• For Extra adult in the room we will provide an extra bed (wherever possible), but most of the hotels only provide extra mattress or roll away bed. Most of the hotels have no provision of an extra bed.
• Operator reserves the right to re-arrange itinerary to suit hotel availability without changing the total number of days in each destination and without compromising with any services.

In the area almost all the hotels do not have a lift facility and in all the hotels the guest will have to climb stairs. In case if any guest is having problem of blood pressure, knee or other ailment for which they cannot climb the higher floors they will have to intimate us during the time of booking so that we can try to arrange rooms at the lowest possible floor of the hotel enabling the guest to climb the minimum number of stairs.

About Hotel:

Important Facts for Traveller’s:
Nathula Pass: (We can not give you any guarantee for nathulla pass but we will try)

• Nathula visit is subject to availability of permit & road condition. It can be done on the same day with Tsomgo Lake – Baba Mandir, except Monday and Tuesday. Only limited permits are issued by the Sikkim Tourism Department before 24 hrs. of tour (OR on the day of tour depends on road condition) to those travel agencies registered with Sikkim Tourism Department on Rotation basis. It is closed on Mon & Tue. NAME, ADDRESS, AGE & GENDER i.e. naming list of all guests traveling are required for processing of permit. Normally organizing permit at the eleventh hour is not possible, minimum time required is 72 hours before the arrival to apply the permit with all documents. We will try our best, but in case of non-availability of permit, the tour will only be till Baba Mandir. In case the permit is available one can opt for the trip with an extra charge approx. Rs. 5,500/- per vehicle.
• It is mandatory that guest should carry photo proof identity card such as Voter Id / Passport / Driving Licence and passport size photograph. (PAN Card & Aadhar Card are not considered as a valid ID proof). For above 05 yrs. child School ID card is valid.
• As permit is mandatory and very limited number of permit are issued per day for visiting Nathula, Guest have to travel by any car whichever is available (like Xylo/Scorpio- Maxx/Bolero/Sumo) as per permit issued. We cannot give any choice on Vehicle type. This is to inform you that in order to control and send more tourists to Nathula pass, the department of tourism after consulting with travel agents laid down the following rules :-
• In case of less than 6 people from one travel agent the department generally club small number with another travel agent’s small number of tourists just for 4 km up and down before Nathula pass.
• The Indian Army allows visiting Nathula from 11:00AM to 12:30PM only .Guest have to start early from Gangtok. If guest makes delay in starting ex Gangtok we cannot guarantee the visit in spite of having confirmed permit.
• In high season limited permit will be issued by authorities. We will try to get the permit but if we will not get the permit then we will refund the supplement amount after end of the tour.
• Please note if Nathula pass permit not done due to weather conditions / Land slide / any other reason than we will refund the supplement amount after end of the tour.
• Also note that if Nathula Pass permit is issued and due to any other reason they can’t visit Nathula Pass then we are unable to refund anything.
   

Note    

• The company reserves the right to alter, amend, postpone or cancel any of the tours advertised, without assigning any reason. In that case, money paid by the tour participant will be fully refunded but no compensation claim will be entertained.
• Due to certain unavoidable circumstances, the Company reserves the right to change / modify / vary and alter the tour itinerary if it becomes necessary. In such changes, compensations or claiming of refunds by the tourist will not be entertained by the Company for limitation and also for the non- availability of certain services including museums, restaurants, sightseeing shopping etc. even though included in tour itinerary.
• For Single passenger, without family, you will share a room either on twin or triple sharing basis (Roll away bed) depending on the booking. If we do not have a single person like you, then you will have to take the single supplement with an additional cost.
• The tariff of the tour quoted is calculated as per the rates prevailing at the time of quoting it. The Company reserves the right to change the tariff in the event of modification / alteration / change / variation in the said rates before the date of departure.
• Tour tariff is based on departure from Cochin, unless specifically mentioned. Tourists boarding flights at places other than Cochin have to pay the entire airfare difference and bear and pay any other additional expenses including airport transfers, hotel stay etc. on that account.

Tour cost is based on minimum 30 passengers travelling together in the group. If there is a drastic fall in the number, then the offered meal plan, vehicle and other services may change accordingly.

Company takes care to select hotels and book the same on behalf of tourists at convenient locations subject to availability. In case of non-availability of rooms in same hotel, Company has the right to split the accommodation in different hotels. Hotel accommodation is generally provided on Twin sharing basis in standard rooms and the third bed is often a roll-away mattress put in a twin bedded room. Air- conditioning, central heating and other facilities are provided by the hotels depending upon various factors including weather / climatic conditions, local systems, tour type, etc.
As a Travel House / Tour Operators, the company does not have any control over Airlines, Railways, Coach Companies, Shipping Companies, Hotels, Local Transport or any other facilities, provided by he third parties. The company is not responsible for the delays or deficiencies in the services provided by outside agencies. Also please note that the company does not have any control on schedules of opening and closing timings of the tourist attractions.
In computerized reservation system of Indian Railways/Airlines, the berths / seats once reserved cannot be changed. Tour participants will have to travel by the same berth/seat as mentioned in the ticket, issued by Indian Railways/Airline.
Tour participants are requested to collect their Railway / Air tickets from the respective offices of Fortune Destination Management, only after making the full payment, from where they have booked their tour. No tickets will be sent by courier.
Any disputes arising in respect of the tour shall be subject to Ernakulam Jurisdiction.
 
Booking Terms and Conditions Reservation:
Reservation could be made through mail, fax or phone clearly stating the services required. We take the undertaking process of these reservations and duly confirm the arrangements.
Payment terms:
50% of total tour cost on booking, full payment before 15 days of commencement of the journey.

Cancellation Policy:

The itinerary can change without notice due to unavoidable circumstances beyond our control such as political unrest, natural calamities, traffic regulations, etc.